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  1. yorkeystyl

    Call Center Basic- Tweak Question (CP100 Version 31.10.14.22)

    Good day everyone: I want to use this system for ACD using a round robin type of distribution or similar method. I have 15 agents in my skillset1, I am using "preferred" method, all of my agents are set at priority 10 and the missed call option is set to "Make not ready (Return to skillset)"...

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