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I have two 3902 phones in a system which will have few second of ringing but it's display does not change at all. These two phones are located very closely. This problem kept occurring in a random period (from 4min to 10 min). Enhanced trace in LD 80 shows no change of the phone state during...

Auth code does not work in IP office Softphone version 3.2.3.49. IP Office is version is (9.1.800) Is there any newer version of Softphone ?

I try to install the AACC 7.0.1.0 in the VM. I find the AACC just hang when I try to install the GA patch via update Manager or "AvayaReleasePackinstaller" What will cause this problem ?

I have customer who is using Sopho System Manager 600 release 2.4.4 C-DOS. It is a software installed from floppy. Where can I find such floppy image ? Thx in advacne

Customer once used EDAC. But it seems out of stock everywhere. Anyone know where to buy it or find other solution. Thx in advance

@Alfordap, How to install the new WebSSL cert ? Would you give us more info /howto ? Thx very much

I want to program a extension 12345 to follow-me to an external number 789123456 CHFLME:0,12345,789123456; DIGIT 7 is trunk access code. Error message got Error 39; Invalid input data What should be checked? Thx in advance

I have few 1692 phones which three leds on top just lit sold in read after power up. I have plug and unplug it many times but still can not resolve the problem. ....

I have a BCM System which VM does not work anymore after power rest. Now I would like to install the NORTEL Ghost Images CD (3 CD’s). Can find it in avaya support web site. Any body can help ? Thx in advance. The system is BCM400 release 3.7

My customer is running very old version ipo. They have contactstore/IVR installed in a window system. Recently the contactstore stop working. We try to reboot the system. And it takes nearly half hour and find that the ContactStore service can't start. And there is an error message " Error...

We have E1 tie trunk (bothway) connected with Cisco. All the B-channels is assigned in a bundle. Can anyone tell how to configure the seach line method for outgoing call ? We want to minimise the possibility of call collision. Thanks

Don't find any ghost image in the zip file. And the file size is so much smaller than normal

Can you put the file into a dropbox or somewhere ? So I can download it. Thx

Any body have BCM 3.6 BIT image ? Please send it to me. Thx in advance.

I have tried to modify the 16xxupgrade.txt as following. SET APPNAME hb1603ua1_3110a.bin I found the phone has retrieved the file from http server. However, it don't do anygrade but just restart.

Hi, I have some 1603 phone which was converted to sip. I want to converted it back to h.323. Can anyone show me howto ? Thx and regards, Lee

If anyone has the document 167-9021-111, please send a copy. Thanks in advance

What kind of softphone in PC supported by IPO ? I have tried Avaya communicator and it has same issue

I think it is "IP Office Softphone". Enclosed is the screen shoot of this phone with error message "No licencehttp://files.engineering.com/getfile.aspx?folder=cdb1a5a2-ac4e-4866-b4e1-240d4c43b361&file=softphone_problem.png

Licenses is valid The user profile is selected as Teleworker. The softphone box is checked Enable Softphone HTTP provisioning box is checked