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thanks, appreciate your help!

Currently, all the trunks are assigned to the operator's console, and she does have a night service button. Couldn't I just go into Legend programming under Night Service and delete the 4 extensions it goes to now and just enter 770 (calling group for vms). Would that route calls to AA? I...

ok, thanks for the input guys. I will be going out there Friday. I will suggest to them that callers must press a selector code to be directed.(hope that goes over). But to change the way night service rings to a group of extensions now to AA, what changes to the Legend do I have to make...

I wondered the same thing. All I can think is they have had such a problem with "ring no answer", that they want the call answered right away with AA, like during the day.

I have to make some changes to the way night service works. The system is a Legend R7{key mode), with Merlin Messaging(007 module). Currently calls go to AA during the day (this is a nursing home), and at night, calls ring to various extensions that aren't always staffed. They want callers at...

thanks Dexman! Must have missed that file. Just downloaded it, and now I have some reading to do. Thanks again. Bob

I have some changes to make on a Merlin Messaging unit. First of all, I need a manual. I have tried the Avaya support website, but for Merlin Messaging all they offer is the manual for PC administration. Any other resources for the main manual of this unit? Thanks. Bob