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Are you certain 5001 has an extension and mailbox in the Voicemail? sounds to me like it doesn't. If it does make the mailbox announce only, with a no msg/ mo activity destination of the AA (you create this first). You will also need to give a VG key to anyone who needs access to these msgs.

This would be better done via groups, change the grp to UCD, then in programme 607 set up the queuing and set the prompt number/s that play also any final destinations.

5.1.2 is station trunk access.

Use a key phone to set up the conference call, make the polycom the 1st extension you conference in, then once youve conferenced everyone in take the key phone out of the conference. Its a cheat but it works just fine.

Oh Ok. So its using the OSDM tool (with the easily remembered start up password!). Couldnt have made that more awkward if they had tried.If you upgrade to 4.63 and it works, please post so i know i can go to that level.

If you find a fix for this please post it. I have a few sites that are SPnet linked that may be upgraded in the near future (but not until this is fixed). Have you tried downgrading to an earlier software? Im sure this worked on an earlier Software.

I think that was a bug in the software if my memory serves me right. Have you tried using a MW (with extender) indicator rather than a VMMSG?

If you can still get into programming via the handset then you can do the password override. This is for system programmers only (but is easilly found via Google(look for the one where you reset the date and time to all 1`s)). If you can connect via IT tool,would it not be simpler to just upload...