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Running Crystal CR Developer Version 14.0.4.738 RTM Reporting against a Microsoft SQL database Have a report that was developed probably back in the Crystal version 6 days. Updated it to Crystal 7 and it ran fine for years. Recently I upgraded the report to Crystal CR Developer Version...

Hi All, We have an Definity S8500 CM 5.1 I'll trying to determine how our switch is programmed send calls to and backup our operator. I'm stuck at the point of this command "queue-to attd-group" When I right mouse click on the field for options, I'm given choices of "Attd-Group", "Attendant"...

Hi, We have an Avaya Definity S8500 Currently we use a vector to backup the operator when they are away from their desk. We are in the process of dropping the Call Center module and I'm assuming that we will loose vectoring when we drop the call center. If that is true, how can we backup the...

Thanks Lbass, as usual you are spot on.

Using crystal version 14 with an MS SQL Table This formula is going in the suppressed details section and then I have a summary in the group footer I’m fairly certain I have done something like this before but today I just can’t get the syntax correct. Would appreciate your help. Wanting to...

Kyle555, If I understand what you are stating correctly, I would find the handoff to skill 16 when I performed a list usage vector 903 correct? Skill 16 can only be found in this vector. While it has been quite some time since I designed the vectors and to the best of recollection I did not...

Thanks for the suggestion Kyle555. When I performed the List Usage Vector 903 (the vector assigned to his skills) only shows up one time and it is in the proper place. When I performed the List Usage Hunt Group 16, they only show up in vector 903 He is receiving calls for a variety of Hunt...

Using an Avaya S8500 with Call Center enabled. Not sure of the version we are running but I believe it is version 5 (not sure how to check). I have an agent who has been receiving calls for a skill they are not assigned to. Checked all the things I know to check and everything seems OK to me...

We have an Avaya Definity S8500 Software version R015x.01.0.414.3. Does this build have a post call survey capability built in it? If yes, how does one go about setting it up. If it doesn’t, how would one go about adding post call surveys to the system, is there a 3rd party option? Thanks...

We have a Avaya Definity S8500 On our campus we have 2 buildings connected by fiber. The switch is in one building and it has 3 cabinets. In the other building we only have 2 cabinets. We are installing a tornado alarm and the way we are configuring it is we dial an extension and that kicks...

Hi All Working on a Definity S8500 and Call Center 5.0 Creating a new vector and next to one of my steps there is a # sign in an area where I'm not able to type. In the emulation view the line in the vector look like this 04#goto step 8 if digits = 2 a "good" line looks like this 05 goto...

Using Crystal Reports CD Developer version 14 Reporting on a DB2 table Have an existing report that pulls shipment records for the last 7 days using this formula {Mytable.Myfield} >= CurrentDate -7 Now they would like this report to pull the full month shipment records only if the current date...

We use a 3rd parts report scheduler (rePORTAL) and is has a feature called report bursting. Basically when the report runs it reads a table/field that has the parameters and the email address where the report is to be sent to.

lbass, The report runs automatically without any human interaction and it is getting the values from a table. Experimenting on my own it did not appear that I could do it as you described. Do you have any experience with a setup like this and if you do, will what you describe work? Also I...

Using Crystal version CR Developer version 14.0.4.738 RTM on a DB2 table I really like how Crystal allow you to Suppress a file but sometimes I have difficulty getting the syntax correct. This is one of those times. Have a report that prompts for ship to territories, it can also show all...

The number field I'm converting to text is using this formula Right (ToText({MyNumberField},0),3) Name of the formula is @ShipToArea. This is just a field on the report. I also have a Parameter that is prompting for this value. Now in an attempt to "fool" Crystal to allow for more that one...

Using Crystal version CR Developer version 14.0.4.738 RTM on a DB2 table I’m converting a number field to text and prompting on the field. Sometime the converted number field results in a 0. If I prompt for 235 for example, it will return records with a 0 and 235. Why are the 0 records being...

Thanks sxscheck, That will work but hoping someone can help me with the replace function. Perhaps replace will not work with a right finction.

Attempting to clean up a field that may contain a ; at the beginning of the field or the end of a field. Thought I could use the replace function with a right function but does not seems to be working. How would I go about removing a character if it is only found at the beginning or ending of a...

Thanks kray4660 [2thumbsup]