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When Call Exceeds Max Wait Time
Thanks very much for that Now, without wanting to look like a thicko, where exactly would I put that? I've not used Symposium apart from Real-Time/Historical reporting before but have been asked to look into this. I have access to the web client and can also remote desktop to the server it's...- BenRoylance
- Post #3
- Forum: Nortel: Symposium call center solutions
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When Call Exceeds Max Wait Time
Hello I am wondering if this is possible. We have 10 skillsets at the minute and one of them only goes to a select group of people. We would like to set a formula to say if a call is waiting for longer than 2 minutes it would go to anyone, rather than just the select group. Can this be done? We...- BenRoylance
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- Replies: 4
- Forum: Nortel: Symposium call center solutions
