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  1. Bucs2010

    Nice/Cisco Agent Phones

    Since Cisco phones do not utilize agent id's to login into ACD queues or hunt groups. How does Nice track the agents login info to attach CTI info? We use Genesys T-Sever for call routing.
  2. Bucs2010

    Cisco JTAPI Integration to Genesys T -Server

    Has anyone had any expierence with integrating T-Server to CM using JTAPI. We have created an application user and end user and can log int CM JTAPI Test phone with both accounts. Genesys T-Server unable to log inot CM using either account. Genesys T-Server error ERROR - Can?t connect to Cisco...
  3. Bucs2010

    Avaya RLS 7.5

    Yes, I see it in EM, but it does allow to schedule a phone change. From what I hear you can do that in RLS 7.5
  4. Bucs2010

    Avaya RLS 7.5

    Just installed an Avaya RLS 7.5. Is there a way to schedule phone change in the new rls since TM is not an option?
  5. Bucs2010

    BCM400 and Nice Perform Express

    We have 12 NPX's connected to BCM400. We are getting Interactions that are split into Interactions. Meanint the same call could contain 4 Interactions with separate Interaction ID's. We do not use CTI only on\off hook. Nice saying NPX recieving notification to stop/start recording. Anyone...

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