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  1. Nick1122

    How to change 1140 backlight timer Remotely

    Actually, I would need to change the backlight timer for quite a few number of IP phones (300-500), therefore instead of modifying each one manually I am looking for a way to globally modify them. Until now I couldn't find an easy way. Is there any parameter on the SIG Server which could...
  2. Nick1122

    How to change 1140 backlight timer Remotely

    Hi All, Does anybody know how to change 1140e IP Softphone remotely ? Thanks Nick
  3. Nick1122

    CallPilot runing with CC6 don't respond the announcement greeting..?

    I don't know if this issue is now addressed but you can eventually check if IP SEC policy was enabled on the CCMS server by the IT deparment... IP Sec Is not supported therefore if it was enabled on the CCMS, Callpilot will never be able to control the voice port
  4. Nick1122

    Scripting Question : When does "Age of Call" begin

    Age of call begin when the call enter the Master Script
  5. Nick1122

    CCMS 6.0\Blank report from cbc database

    Hi Matthiew, Thank you for your quick answer. Actually I don't have any issue regarding reports using the blue database (e.g. Agent performance statistic or skillset performance, etc.) I just have an issue with the call-by-call reports (cbc database) as it looks like call-by-call intervals...
  6. Nick1122

    CCMS 6.0\Blank report from cbc database

    If I run a call by call report before september 11th, that's fine, however I cannot run a call by call report after September 11th for some unknown reason. In the D:\Nortel\iccm\data\sdm\stats\error\HDMErr.txt log file I get the following error message : [Trace] 5896 09-25 01:40:52.342 BCP...

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