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ACD Agent receiving calls while on different line
Excellent! That COS option worked exactly like what we wanted. For some reason the help file didn't show that option. Many thanks!- nussbaum
- Post #3
- Forum: Mitel Networks solutions
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ACD Agent receiving calls while on different line
Hello, We are using ACD2000 on a Mitel 3300. Our ACD Agents have a button on their phones for a second extension. If they are logged in with their agent id, but are on the phone on the second extension, they still receive ACD calls on their primary line. Is there a way for ACD to see that...- nussbaum
- Thread
- Replies: 4
- Forum: Mitel Networks solutions
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One-way audio when SIP calls get transferred from Mitel 3300 to Nupoint server
The 3300 is set up to variable not fixed packet rate. The audio is one-way out of Nupoint, Nupoint receives no audio from the caller but the caller receives audio from Nupoint. The Nupoint is on the same subnet as the 3300 and the phones. We tried to set the SIP IP address in Nupoint but we...- nussbaum
- Post #5
- Forum: Mitel Networks solutions
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One-way audio when SIP calls get transferred from Mitel 3300 to Nupoint server
Most of our phone calls come in on a PRI and function properly, but we have one Skype Connect number (9 SIP channels) that has issues. We are having trouble when people call in on the Skype Connect number and are transferred to voicemail. They can call in and talk to people and be transferred...- nussbaum
- Thread
- Replies: 4
- Forum: Mitel Networks solutions
