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  1. commbubba19

    Inbound Dial Plan Overlap and Translation Patterns

    Stupid question but what would be the impact in a big picture of telling the carrier to send me 7 digits instead of just 5? I need to figure out what would be the total impact of such a change.
  2. commbubba19

    Inbound Dial Plan Overlap and Translation Patterns

    Hello all. I use this forum frequently but am running into an issue that I can't seem to find a thread on. My issue is as follows. I have a dial plan of 123-836-[1-8]XXX that encompasses my DID range from my local carrier. I have another DID range of 123-596-7[5-6]XX that I'm adding to my...
  3. commbubba19

    Ghost Calls received to ACD

    Question, is this the DN of the set making the call. CALL ID 0 1883
  4. commbubba19

    Ghost Calls received to ACD

    janaya - you were right on. I mis read the trace. The originating call is a member of Route 132. Route 132 is a TIE between the office having the issue and the office making the call. Still doesn't tell me where the call originated from however, just that it came from that office over the...
  5. commbubba19

    Ghost Calls received to ACD

    I hope someone can give me some clues as to what is occurring here. I have a Nortel Option 81c linked to Symposium ver 6. For our receptionists, we use a sales ACD/CDN environment with scripting control from Contact Center. lately, they have been stating they are getting ghost calls with no...

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