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  1. BroadbandBilly

    CMS Shows 2 Connections For Each User

    Just noticed something a little unusual this-afternoon: if I go into the Unix system from the CMS Terminal Emulator menu & type "who -u" to get a list of currently connected users, a lot of them are showing two connections to the server: one from the IP address of the PC (which you would expect)...
  2. BroadbandBilly

    Please Settle an Argument for Me

    Many thanks for your replies, guys. SimReal, You've hit upon the very thing I've been wrestling with. You're correct: if one line takes substantially more calls than another, it will likely have more calls queuing at any given time. However, is this not all proportional? They have more...
  3. BroadbandBilly

    Please Settle an Argument for Me

    Hi guys, This is my first post (as you can see) & I'm hoping you can set the record straight here. Let me give you the scenario:- There're 4 VDNs. Each VDN has it's own skill & all calls are queued at the same priority (medium). A pool of 20 agents are each skilled for all 4 lines (&...

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