Fantastic, I didn't think I was crazy, but AT&T sure made me feel that way! I finally(after speaking to more than 10 different ppl) found someone who would open a trouble ticket on it for them to track down these numbers. Thanks again for all the help everyone!
pccal, no I'm not sure. That would probably explain it, and would explain why I can't find these lines! How can I have them check this? I suppose I can call them up and ask them to read me the telephone numbers assigned to that account?
Yeah, they keep insisting that it's our phone system... but I don't see it at all. I've looked through every setting on our BCM, and nowhere does it say our employee's cell # that it's being forwarded to.
Is there any way to choose which line you're going out on through the phone? Let's say I...
Okay, well I called the number, and it never showed up on the BCM monitor. This means 100% that this does not touch the BCM whatsoever, correct? The phone company must be forwarding these at their office then?
I've checked all the lines and I don't see anything that says any of them are being forwarded on.
Also, something that I noticed is that the phone numbers that are assigned to our lines are not the phone numbers that we are having a problem with. I'm only vaguely familiar with the phone system...
Hello all,
I hope you can help me. We have a PRI connected to a BCM 400. Currently our main number works fine, but a block of our other public numbers - xxx-xxx-6531, xxx-xxx-6532, all the way to xxx-xxx-6537 are being forwarded to an employee's cell number. I'm not sure how this happened...
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