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Sorry for not replying sooner. It was a second DOB in the aloha.ini as others have pointed out. Somehow most of the aloha.ini was "duplicated" so it was nearly twice the original file size. I was able to resolve the DOB issue.

Thanks dauphin2! I will do that for tonight and see what happens. No, but there was a folder titled "Copy of DATA" in their Aloha directory, from 2007. I just deleted it to the recycle bin. Yes to both of these. Date and time on all computers is correct and in sync. Correct, I do...

We have a store that was running Aloha 6.4.28 with an XP BOH and a single XP terminal. They moved to a new location and in that move we added a second terminal and replaced the old XP terminal with the same model of the new one, so both terminals are running Windows 7. The problem we are...

Yes, you can purchase an Aloha software license and HASP key for the BOH and run the Aloha FOH software on non-Radiant terminals. We have been doing that for over 2 years. Here is what we use: http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=2668390 Touchscreen...

Check your debout.svr on the BOH TMP folder.

We still have occasional issues at our locations using VisaNet (TSYS).

Multiple steps probably need to be taken. I'll try to help best I can, assuming the terminal is running Windows XP. First, download lanacfg and copy it to the terminal. You will need to make sure the network adapter is set to LANA 0. To do this, run the following from a command prompt in the...

I believe the only way would be if you had your physical security key and installed it on your master terminal. Even then, it's something I've never done.

For Radiant P1220 and P1510 Terminals: 1. Check if the RSMsr OPOS controller is working for the magnetic stripe reader. Go to Control Panel > P15xx Hardware Settings > OPOS > MSR and select the RSMsr controller. If it fails to open the controller, the drivers need to be updated. 2. Upload...

I noticed people in this thread are calling the connection an RJ11. It's nitpicking, but technically it would be RJ25. Wikipedia RJ11 = 6 position, 2 conductor RJ14 = 6 position, 4 conductor RJ25 = 6 position, 6 conductor Since the P1220 printer cable has 6 conductors, (even though only 3...

RJ45 to DB25 Male attaches to the back of the Epson TM series receipt printer RJ45 to DB9 Female attaches to the Radiant P1510 series POS terminals DB-25 PINS 2 Orange 3 Black 7 Green DB-9 PINS 2 Orange 3 Black 5 Green Connect the two adapters using any standard ethernet networking...

I installed the certificates at one of our sites but they called back the following day with the same issue. I think it's all down to changes being made at TSYS' end and there is nothing we can do about it. We only have two franchises currently processing with VISANET, so I recommended...

I contacted our Aloha dealer and asked if they had any issues with customers processing cards over Visanet / TSYS and he was able to email this PDF: http://www.mediafire.com/view/?yg5bhmddu8xgs8u Unfortunately, it looks like it is saying we shouldn't have to do anything. So then I contacted...

Thank you coorsman for your post about the TSYS tech. We have a store that has been having issues, but is running Aloha EDC 6.4.28 on Windows 7 Professional x86, so the SSL root certificates should be updated. One of our stores has been having intermittent credit card processing issues since...

Thank you so much! That was exactly what was needed. The Password option was set to off. This was the first time I've run into it so I didn't know where to look. I set it to optional for now since that still allows most employees to use their number but for the managers and shift leaders...

These are the instructions we give out to our operators and store support employees to assign magnetic stripe cards for logins if the store is having issues with the 4-digit employee numbers are being misused. Unfortunately, I have run into a store where these instructions do not work. Aloha...

It's funny you mention that. It's the strangest thing. When this happens, rebooting the terminal does NOT resolve the issue. That's another thing that I can't wrap my head around. We actually already have all terminals set with the environment variable REBOOTNT = TRUE. They do reboot every...

We have multiple locations that are experiencing this problem. The locations are using NCR RealPOS 7402 model POS terminals. In order to get the Magnetic Stripe Reader working with Aloha, the NCR Retail Platform Software is installed. This puts a program in the Windows / Program Files /...

Thank you very much posrescue.

Does anybody have an ISO disc image or archived setup files for an Aloha Quick Service version 5.3.47 installation? The closest version we have is 5.3.39. The store we're reinstalling originally had 5.3.47. If nobody has a 5.3.47 full image, does anybody have an update exe that would update...