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ACD Agent conference off PBX
ISSUE: ACD client rep receives client call - client rep needs tech support - tech support is busy - client rep tells client that they will call client back when tech support is available - client rep calls into tech support ACD, waits in queue, call is answered by tech ACD rep - client rep...- runsamuck
- Thread
- Replies: 2
- Forum: Avaya: CM/Aura (Definity)
