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yes, we do use NICE today...but only for voice logging system not VOC..and they do cost 1/2 a guy in support and maintenance.

Sure it's a way of doing it, tried it, but it seem like some of the expected "bad experiences" do not reach the VOC and at the same time it removes some of the anonymities of the customers VOC. We do follow up upon "bad" calls with evidence from the voice logger, this to improve our agents...

Thanks for replying...i did guess is was like that ;-( just had an idea/hope that there was a symposium command in the script that would allowed the customer not to be hung up after "call end" by the agent. I do have an MPS500 IVR system, but it's out of my knowledgde to program such, so i...

This is excatly what I do want...but when the agent ends the customer call, then the customer is disconnected from the quque (hung up). How to avoid that?

Try to import the reports instead of copying In the report menu (at the new PC) select "File" and then "Import a user created report" Browse for the reports to be imported, they are called "*.rpt"

Does your realtime displays work without errors? (this to verify you do not have a ODBC issue)

To awoid the looping you could set up another refering script (like a afterhours script just prompting is't out of hours etc...or we are in a meeting . .bla. ..bla. bla..) below i also provide music while the customer waits for an agent (music from RAN card 10, "GIVE MUSIC 10") the voice...

The pop up is an option you need to set up for each GRTD window. If you use WEB symposium for this, the option is a tick-mark called: "Pop to front on threshold" untick this and it stops In GRTD (client) its similar: On the data action screen you can choose to change colur etc... and option...

In Call pilot you can do a lot more fansy stuff then just forwarding to a CDN I have set up a VOC for my customers in CallPilot Customers can answer calls with rating 1 to 5 even type in their customer number and phone number if they want a reply back. First section of the symposium script...

Hi I have programmed a VOC (Voice of the Customer) in a symposium script. Everything works perfect; it allows the customer to answer rated (1 to 5) questions about our company. Here is the issue: I would like the VOC to start automatically after a Call center agent has ended the customer call...

Hi I have programmed a VOC (Voice of the Customer) in a symposium script. Everything works perfect; it allows the customer to answer rated (1 to 5) questions about our company. Here is the issue: I would like the VOC to start automatically after a Call center agent has ended the customer call...