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Hi, I have written a script within AACC but i have hit a issue that i'm unsure where to go with. We require the customer to enter there customer ID but i then need this displayed to the agent is that possible? so the Customers ID would captured in a Global variable but how do you then...

I know this simple but i can find my notes on how to allow 05 numbers Please can you shed some light..

i used autodial .. i know i can program it on all phones but how do get on all phones with out programming each phone manually.

sorry.. I have create the button, thanks for that. But now i need to get this on to all the phones that are registered.. is the possible?

ok brilliant thanks. . Is there any way of push this button to all users instead of doing it manually?

Is it possible to setup a feature button on a ip phone ( 9620 etc.. ) that can dial a VDN number? I know you can setup a TEAM button so extension numbers but i need it so you users can call our support desk via one button?

We have had a problem on our AACC Server since we upgraded to the latest Patch level. Agents are getting logged out of there softphone at random times. ( the physical phone stay logged in) They receive a message stating they are out of service and then they are logged out. they can be on a...

next step?

we have added the Ext Ext Trk CPN CPN Len Code Grp(s) Prefix Len 4 8 99 4 4 1015 2 113***1015 10 and that works.. i receive the full number on my phone

route pattern: ROUTE PATTERNS Route Name/Trk FRL Hop IXC BCC TSC CA-TSC ITC Service/Feature Pat Pref Grp Lmt 0 1 2 M 4 W Request 1 Redhill 1 1 0 user y y y y y n n none rest 2 Leeds 1...

3:40:31 active station 1563 cid 0x318b 13:40:31 G711A ss:off ps:20 rgn:1 [10.80.4.23]:3214 rgn:1 [10.80.6.101]:2186 13:40:31 dial 907 route:ARS 13:40:31 term trunk-group 2 cid 0x318b 13:40:31 dial 907894139429 route:ARS 13:40:31...

10:35:41 idle station 1563 cid 0x28e7 10:37:13 dial 907894139429 route:ARS 10:37:13 route-pattern 2 preference 1 location 2 cid 0x2901 10:37:13 seize trunk-group 2 member 15 cid 0x29 10:35:41 idle station 1563 cid 0x28e7 10:37:13 dial 907894139429 route:ARS...

I've got a problem with CLI presentation on our 2 trunk.. If i phone my mobile i only receive 5 digits displaying i.e 01563 instead of the fully number. I've looked at public-unknown-number but can only see entries for trunk 1.. any ideas?

HELP I need to enable the Display language option on the handset. "Changing the display language Procedure 1. Press Home. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Screen & Sound Options. 5. Press Select or OK. 6. Select Language. 7. Select a display...

Quick question... how is AACC licenced.. Per user?? or one main licence... help

ok not sure why but i recreated and it records fine. Very strange

I believe the problem is that it not getting to the point of recording even though it is say record now!

i have tried that but still it states that the message has not yet been recorded.

I've setup an auto attendant using short *8401 but when i try to record a message on that short code it keeps stating that no recording has been made. Even though i can dial *8401 and press 2 ( leave my message ) and press 2 to end. I even save it and listen but receive message that no...