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  1. lsmille

    Loggers not updating after changing agent extension

    Thanks for the info, currently we are using NICE 3.1 ver 9.10.5.382 and when we change agents extension in CM and go through the process of removing all of the previous extension info,update configuration,etc, then add the new extension info, it no longer records. We have gone to great detail...
  2. lsmille

    Loggers not updating after changing agent extension

    This is Perform and it is VoIP using Cisco UCCE
  3. lsmille

    Loggers not updating after changing agent extension

    Yes, we do this each time we make changes. Any other thoughts? Which brings another question up, do you have to stop and restart logger services when changes are made? This seems really strange.
  4. lsmille

    Loggers not updating after changing agent extension

    We are having a issue with the loggers not updating or recording after an agents extension has been changed. Has anyone seen this problem before?

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