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  1. CaptainBlood

    Aspect ACD TIE to Nortel Meridian Opt 11

    I have a Nortel 81 cs1000 5.0,we have CC 6.0 and CCT ,we have a vendor that has softphone on some remote users.He wants to know how the Agent is mapped and the CCT is mapped and how they relate.I mdo not know is there anyone that can help. CB

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