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  1. Miteltest

    Listening in on a Handset while Headset is on

    you could use silent monitoring to program turn the COS form - ACD Silent Monitor Accept and allowed the Feature Access code Form give a code to ACD silent monitor the user will key in the code + the ext# they want to lisson to this will make it so they can lisson to any phone at any time as...
  2. Miteltest

    Mitel SX 2000 Programming

    I have worked on SX2000 for many years - i would be glad to help you if want - email me at bruce.henry@rabobank.com

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