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  1. angel1981

    Caller form the PSTN sometimes doesn't hear the agents. CS1000E avaya aura Contac center 6.2

    First, Thank you Phones1 for your reply. about your questions: 1.- the type of the system is CS1000E release 7.5 2.- The call enters by an E1 circuit, then the call server using a CDN, next the CCMS, and finaly the is forward to the agents. 3.- We don't have a call pilot. 4.- We're using a...
  2. angel1981

    Caller form the PSTN sometimes doesn't hear the agents. CS1000E avaya aura Contac center 6.2

    Thanks for your reply Wane47 The PBX has Ip phones for administrative people but the majority of the contac center phones are 3905 and there are only two Ip phones working in contac center. the test I did, was logged me in one 3905 set and direct did calls to this DN. Then after making some...
  3. angel1981

    Caller form the PSTN sometimes doesn't hear the agents. CS1000E avaya aura Contac center 6.2

    Hi guys, hope some can help me. We have this issue with the callers who sometimes can not hear the agents when the call to the PBX. The problem is intermittently and we have notice that everytime the call fails, the caller doesn't hear a ring back and even when we catch the scenario and at...
  4. angel1981

    OPC81 SwitchOver from CPU1 to CPU0

    Hi Guys, I had this issue today. I got this alarm from my CLI. SWO: Graceful switch-over from side 1 to side 0 completed Previous Graceful SWO: at 16/6/11 16:34:38 It is known that this was a SwitchOver. I tried to find any similar issues in the Tek Tips web, but there are not clear results...

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