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Hey. So you are wanting the number 800 xxx xxxx to appear on an outgoing call correct? Or are you saying you actually have an extension number 1800? If its for outgoing you need to use the public-unknown table in the CM. You can define extensions and ranges in that table, basically if a call...

So by default we have setup the historical files to feed our WFO system all data for skills and agents, which works just fine. Historical skill data is configured by ACD number and looks like it just dumps any data it has. Same for the Agent ID's, any and all agents in the ACD. Customers...

hey there. You can do it either way. For example say the center is open from 8am-5pm Mon-Fri only. You could just use these statements (don't forget to end your closed time with :59 cause if you say 17:00 the center actually wont close until 5:01pm 1 goto step 6 if time of day all 16:59 to...

Hello there. Couple of questions for ya. First if you are running a list bcms skill report it will not show vector activity at all. I don't think vectors are even available for reporting in basic BCMS. Generally think of a flow out this way. If a call queues to a skill first, then rather...

Really struggling with this one. We need to use SSL connections for the reporting web portals for Operational Analyst. The OA documentation outlines how to make a couple changes to the web.xml and server.xml files, this is the easy part. We have the certificates for the SSL connection but...

So our Security team is not familiar with SSRS and I have been tasked now with trying to enable SSL in Reporting Services. I can see the steps in Reporting Configuration Manager however I have know idea where to get the Certificate from. Our security team said I need to generate a Certificate...