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Ok. Well due to circumstances beyond my control we wouldn't be able to go that way so I guess the agents will just need to live with the ringer on the lowest volume setting for the day or two that we *might* have to use this setup for. Thanks for the help.

This is going to sound very confusing but here it goes: Right now they are set up for ACD. However, I am trying to design and setup a backup system in case our SCCS fails and in the design of the backup system the phone sets would just act like any phone set you have at home. We have a seperate...

We have a number of M3905 phones in our call center and we need to have the phones ring only in the headset and not through the external speaker on the phone. This would be for calls originating from a number outside of our organization but if it affects all calls that is not a problem. Thanks...

Ah ok. That clears it up a bit. Thanks

I had queried the Skillset table. After looking at the report in Symposium I used the dbo_iApplicationStat table instead and all but one of my calculated SLA's matched so that problem is fixed. My next question is why would two tables, listing the same information, have different values for that...

We are trying to simplify some of our month end reporting that is done through SCCS and as such I am creating custom queries in the backend Access CallStats.mdb database. I have come across a problem though where when I query the database for "CallsAnswered", "CallsAbandoned"...