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  1. CrankyMammy

    Monitoring Aspect Availability

    I'm attaching a screenshot of the log. Can you tell me what you specifically look for? we just had an outage around 10:30 a.m.http://www.mediafire.com/file/jzzc23lyg0m/ACDLOG.JPG
  2. CrankyMammy

    Monitoring Aspect Availability

    Perhaps I can do that afterall! It would be a URL Content monitor, I believe. I'll give it shot. Thank you!
  3. CrankyMammy

    Monitoring Aspect Availability

    Yes, a RSC / trunk could well be down. Where would the activity log be located? Does it have a specific name? I do have the ability to monitor activity logs with Sitescope, so thank you.
  4. CrankyMammy

    Monitoring Aspect Availability

    Will an entry be created in the activity log once the end-user attempts unsucessfully to start up Aspect? What we are trying to do is test the connection before anyone comes in and tries. Otherwise, we could send out the alert as soon as a person connot sign on. We're just trying to get a jump...
  5. CrankyMammy

    Monitoring Aspect Availability

    Aspect Winset Provide Version 4.0 SP02CM09 Build01. Using Telesets (affectionally called "the brick". Thanks.
  6. CrankyMammy

    Monitoring Aspect Availability

    When our call center people start coming in, some mornings they'll contact me and say they cannot get logged into the Aspect system. We call the teleco and they say "everything looks fine" and then mysteriously the lines work again (after calling in a ticket). we need to know if the lines are...

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