Mary Ann Gallo at HDS has kindly responded to my rant and I have countered.
Please feel free to join in the conversation at http://blogs.hds.com/michael/2010/02/the-quality-of-a-strawberry.html#label or at...
As an HDS customer I have had enough of the customer facing HDS Support Portal. What about you?
It's broken - slow, unreliable and very hard to find anything.
I have provided plenty of feedback to my local HDS team, even to the point of logging into competitors support sites and showing them...
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