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I tried using age of call but it didn't route. I thought counting the loop will be the best option but I guess they both failing on me.

Picklemogg you are right I guess this is the reason the call does not loop because it will eventually offer to every agent who is available. How would I achieve the goal if I want the call to go to agent #1 however they do not pick the cal for whatever reason, then the call will route to agent...

I did the following code from CallcentreExpertise and still not working. The call routes to more then 3 agents ASSIGN 0 TO loop_count Section Hold_Loop IF loop_count < 2 THEN ASSIGN loop_count + 1 TO loop_count ELSE ASSIGN 0 TO loop_count END IF IF loop_count = 2 THEN...

Below is all the code which I have used ASSIGN 0 TO loop_count Section Hold_Loop IF loop_count = 2 THEN ROUTE CALL 907921871207 else IF NOT QUEUED THEN IF NOT OUT OF SERVICE cv_skillset THEN QUEUE TO SKILLSET cv_skillset WAIT 2 ELSE IF NOT OUT OF SERVICE Default_Skillset THEN...

From the example 'CallCenterExpertise' gave me I did the following code which didn't work where I assigned the variable outside the loop ASSIGN 0 TO loop_count Section Hold_Loop IF loop_count = 2 THEN ROUTE CALL XXXXXX else /* Command to route call to skillset END IF ASSIGN...

I tried all the above and I still didn't work Can I confirm the INT variable should be a call variable? Any more ideas? What I am trying to achieve is: “I want the call to hunt to 3 different agents which are available however if they do not pick the call up I want the call to be routed to...

I tried both the above statements and neither of them worked. Seems like the loop_count is not working What am I do doing wrong? The variable loop_count is INT call variable. I'm sure this is call variable is correct. The scripting I've changed and tested the following: 1) Section Hold_Loop...

We have loads of DNIS number however I need to route all of them to 3 different destinations so I will proberbly about 30 DNIS numbers to Response_line (variable) 10 DNIS numbers to XXX 10 DNIS numbers to XXX I'm just using this as a test before implementing the rest so at the end it will be...

I would like to include a counter or age of call in a script therefore the call will be routed to another destination if not answered Can't for the life in me find why the script below is not working can someone please help me what I'm doing wrong? When I use this to test the call flows as...