I dial the CDN from an Internal extension: Rings with no answer.
If an agent is on an ACD call and a caller dials the agents extension, the caller gets a constant ring, with no answer.
I'm fairly new to this system. So bare with me while I stumble through this. We just setup our new ACD Call pilot. It was setup by an outside vendor, and administration has been left up to the 1 IT guy here (me) who has little experience with the new system.
I try to dial out to our...
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