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  1. hollyberry061203

    Message Won't Delete IP Office 500

    HI again, Got it deleted. As it was the only message left in the group - the 'clear mailbox' option did the trick.
  2. hollyberry061203

    Message Won't Delete IP Office 500

    HI, The VM type is pro - As for proficiency, not great as I am new to the system, so advice very welcome at this and probably many other stages.. thanks
  3. hollyberry061203

    Message Won't Delete IP Office 500

    HI, One of our users listens to messages every morning, takes any relevant customer info and then deletes the message, clearing out the mailbox for the next day. One message is being stubborn and will not delete and still appears as a new message - any ideas on how to get rid of it? We can...
  4. hollyberry061203

    Externally Accessing a mailbox - BCM400

    HI, We have a skillset being answered by operators and ultimately it goes to a mailbox if the operators are not logged in. Can this mailbox be accessd externally - if so, how? Thanks
  5. hollyberry061203

    Remove the leading 9 before dialling the number

    Thanks - I checked in the capabilities for this set and could see the hotline drop down but it was set to 'None' I tried one of the other settings but I couldn't get dial tone so I set it back the way it was (to none) and was able to get dial tone but it still required the 9 to get out of the...
  6. hollyberry061203

    Remove the leading 9 before dialling the number

    HI, A recent change to our BCM system has inserted a 9 before two analog numbers. This has caused an issue with one line in particular as it is used to take card payments. Can anyone assist by telling me where I go and what setting I change so that this one particular number does not require a...
  7. hollyberry061203

    RCC Reporting stopped displaying data past specific date

    Thanks for responding - looks like I have it working again. BCM reboot and CCRS connection reset.Looking ok now. Thanks
  8. hollyberry061203

    RCC Reporting stopped displaying data past specific date

    Hi, Can you advise as to how I get onto the BCM -to do this. I tried using Element Manager and then using the IP with c$ etc but no joy. Also what does Nortel usually tell you - is this a BCM fault or a fault with the Reporting For Contact Centre web server pc/data. thank you for this...
  9. hollyberry061203

    RCC Reporting stopped displaying data past specific date

    HI, We run BCM 400 3.7 version and Reporting for contact centre. I cannot get any historical reports from it after 26th Jan @ 20:23 - it tells me that that is the latest data it has - and today is 28th. Also when I try to get a real time report I get Invalid Request. Any ideas? thanks

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