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no auto logout in Cisco Agent Desktop
Thank you very much.- jaguilas
- Post #13
- Forum: Cisco: Intelligent Contact Management (ICM)
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no auto logout in Cisco Agent Desktop
Hello, thank you for your answers. First tell that my English is not very good, and I am using a translator to help me. We use IPCC Express, and in this case we are not talking about a special call center maybe a little in the way they operate. This is a control center which monitors a network...- jaguilas
- Post #11
- Forum: Cisco: Intelligent Contact Management (ICM)
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no auto logout in Cisco Agent Desktop
My query is as follows. Surely someone can help me. In one of the ACD groups that have in my work, acts so that when a call goes through an agent in ready state, and the call is not answered, the system automatically, leaving the CAD user to NOT READY. I need to modify the normal system which...- jaguilas
- Thread
- Replies: 12
- Forum: Cisco: Intelligent Contact Management (ICM)
