Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
-
Internal transfers on Aspect ACD
gshadz37 is correct if you call center version is a new one. Aspect didn't have whispers available in CCT's in all versions of their software. If you have a "set whisper" step that you can drag into your xfer CCT that is the answer. If you have an older version of Aspect the whispers are only on...- AspectACD
- Post #4
- Forum: Aspect contact/call center solutions
-
Aspect 9.3 ISDN Messaging (UUI)
i have had several clients connect to a few of the 9.3 Aspect systems i program and each cct that answers their call is written differently to answer the call and pass the data. how is the call being sent to the Aspect? do you wait for the aspect to answer the IVR call and then return a recorded...- AspectACD
- Post #2
- Forum: Aspect contact/call center solutions
