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Pat, Thanks for you help. So here is where we stand. I went to the shop today, I had to reboot the server for some other maintenance that needed to occur in the rack it is in. I then verified the settings and everything seemed correct. I made one minor change assigning the Broil Print...

The dip switch settings seem to be the same as all the other the other printers. I am not sure what the correct dip switch settings should be. I am not sure about the rerouting setting, could you tell me where to find it? Thanks, Roy

Pat, Not at all these workstations/printers have been off/disconnected for almost 6 months now. So the problems shouldn’t be related to them. Running the Confidence Test, Printer Returned a version of 1.15. I also did a test print, and test cut, and they both worked as expected. So next per...

Pat, One additional thing, do you reccomend simplification by removing equipment that is no longer being used? This store at its peak had close to 10 workstations and 6 remote printers. Would you reccomend removing the extra workstations and printers from the config or just leave them there...

I have little or no experience with point of sale systems. What I have learned has been taught by kind souls like you or by trial and error. Hopefully this is what you need: Micros Version: 3.2 SP7 hf5 (Build 3.2.101.1895) DB Build: 1895 DB HF Applied: 101 Workstations: 5 Remote Printers: 4...

Ya this problem is still occuring the restuarant is just limping by with what they have. There have been some talks of dumping the system. So I'd like to try and get it fixed hopefully before they invest a large amount into a new system.

I am the Field Support Technician, and one of my responsibilities is a small restaurant located within one of our stores. When the restaurant changed management a few months back the new team decided not to renew the support contract. The system is a Micros 3700, with WS/4 and Epson remote...