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I am trying to setup Microsoft Lync 2010 to integrate with Avaya Aura 6.x. We have purchased MES and I am looking at using Lync for not only Prescence & IM, but also RCC from Lync to the Avaya Handsets. Has anyone tried this setup yet and if so, do you have any docuemntation around it. I have...

I have to setup a site in New Zealand, Auckland to be precise and I was wondering if anybody had an ARS table for NZ that I could use as an example. Regards Naz

I was wondering if someone can help. The issue I have is that I have 3 sites Sydney Main site NR1, Melbourne NR 2 and New Zealand NR 8. When somebody calls from New Zealand (NR 8) to Melbourne (NR 2) they have been configured to call via Sydney (Main Site NR 1). I have set this up using...

I am having an issue whereby reception is not always at her desk and would like a DECT handset if possible to answer calls when she is away from her desk. The bridged feature works fine when I call her extension directly, however, if it is a group call when her desk phone rings the DECT does...

They are configured by default when you instal the MBT software Regards Naz

Yes you need to use the same host ID as there are 5 virtual machines on the system platform. If you use the help key on the AES login page it will tell you the default username and password. Regards Naz

All you need to do is load your files to the wwwroot folder Including the 46xx settings file Regards Naz

I was wondering if someone can help me, I have installed an MBT 5.2.1.3.6 and added the settings for the 46xxsettings.txt to use the Uility server to add the Browser button on the 9620 handsets. When I go into the browser there is an option for LDAP. How is this configured as I do not see any...

I am having an issue with Avaya SES whereby I can add a user in SES and associate to a CM Ext, however, when the phone logs in it has no feature buttons even though I can sse them programmed in CM. Also when I search registered users on the SES server it does not see them. If I do a list...

I am having an issue currently where, if I answer an ec500 call on my mobile and then come back to my desk and press the line appearance of the call, I have a 3 way conference. If I drop the call on my mobile it seems to drop the whole call. I just wanted to know if there is a setting I need...

I am setting up the One-X Mobile Server and as it requires an external connection (onex.xxxxxxx.com.au which will use NAT to connect to the internal server)for the phone my IT department want to know what ports need to be opened on the firewall. Regards Naz

I am having an issue at the moment whereby I have installed MBT on an S8510 server, when I startup the CM server I am unable to add a license in. I have gone to PLDS and downloaded the licenses and installedd via the weblm server on system platform. For some reason these licenses can not be...

I have noticed that when someone calls me, my call log has +93872124, so when I press the call key it adds 0011 to the number. I have looked in the 46xx settings file and all is set up correctly. The IP Handsets work correctly and they use the 46xx settings file also. Any idea's? Regards Naz

Jimbo, I see you mentioned that you need to set up groups so the handsets can boot up as either SIP or H.323. How do you go about doing that as the 96xxupgrade.txt files automatically sets the phones to SIP as per below: ############################################################ ##...

Hi guys, I am having an issue whereby when I change the 46xx settings file and enter the relevant information for the exchange server, the 9640 SIP handset does not download the IP Address of the exchange server. I have gone into the phone and chosen mute 27238 and selected view. It shows...

Thanks for your help I will try that out Regards Naz

Are you able to put a wav file in as opposed to me adding a personal recorded announcemt for hold music? Regards Naz

Does anybody know then how to add a MOH file if you can not use the G430 Audio port and there are no analogue ports available on a stand alone site? Regards Naz Regards Naz