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thaks for your help in my last time : I mean by zone a DMZ . but all server are in the same time zone . yes we get nice to help us. for nice this the reason of this problem is the limitation of IC . the Interaction Center can support only 6 calls per second in total recordings. thank...

hello thank you for your help yes all servers (IC, DB, AS, Sc) are in the same zone, but the Pc and the logger are in the other zone. yes this occur for all users . yes the call show in monitor with correct start / end times.

thank you , the call that we try to monitor is an open call, but the player display this message "Failed to monitor the interaction, the call is already . thank you in advance your help

thank you , the call ttha we try to monitor is an open call, but the player display this message "Failed to monitor the interaction, the call is already . thank you in advance your help

Hello We have a problem of slowness/ blocking of nice monitor. If we want to monitor an agent the screen displays this message: Failed to monitor the interaction, the call is already closed. We use NICE PERFORM 3 SP4 thank you in advance for your help

Hi all I'm having problem when make monitor. We use the passive recording. Could you please, explain how Nice monitor calls, (the monitoring Flow) Sorry for my English . Thanks

hi I confused about this name nice perfome release 3 and nice 8.9 what is the difference between nice perform release 3 and nice 8.9 which version is the latest thanks

Hi, does anyone has documentation on the functionality of this nice product? or does anyone actually use this at their site? pls let me know!!!