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I am still having issues with an overall average response time here is what I have at present. I have returns that are negative and believe they are to do with these being calls that are entered and recur (i.e. dialysis patients) Any help will be greatly appreciated. This is an example of the...

Thanks to all you posted replies to my questions. I finally have the response times figured out. My question is how do I get it to give an average response time for each zone then an overall average response time for all zones? I have been trying to find anything about this on here but have had...

Thank you, I will see if this works.

Oh I forgot to say I figured out the zone name issue.

Turkbar, This is the formula I found on this site under another thread. Everything shows the formual is ok until it gets to the section below //display dd-hh:mm:ss and state the remaining text does not appear to be part of the formula. As far as I know the data is in time form. //This is the...

I am having trouble writing a formula to figure the average response times in minutes for my zones. We figure reponse times from call taken to at scene. I would like to be able to figure the response times for each individual call then the average of all the call per zone with an overall...