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  1. OttoDog

    Call Park problem - HIPPA violation

    I have an Avaya Definity system ver. R013x.01.2.632.1 One call center for a doctor's office with two skill groups; one for referring physician calls, other for patient calls. Intermittently, a parked call becomes connected to a transferred call. EXAMPLE: Operator 1 on x49605 parks a referring...

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