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Can Acd Agent be put on Make Busy on no-answer of ACD call -Mitel 3300
I see. Thanks for the tip. We'll have to explain more clearly to the agents how and when to use Call Pick Up.- techquestion4
- Post #6
- Forum: Mitel Networks solutions
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Can Acd Agent be put on Make Busy on no-answer of ACD call -Mitel 3300
I see. Thank you very much. This would lead me to another question : Let's say that we set the "ACD 2000 Logout Agent No answer timer" to 20 secs, and the phone system attributes an ACD call to a given agent. At our customer's place, ACD agents do two things : answer the phone and deal with...- techquestion4
- Post #4
- Forum: Mitel Networks solutions
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Can Acd Agent be put on Make Busy on no-answer of ACD call -Mitel 3300
We're trying to program the ACD 2000 in such a way that when an agent doesn't answer an ACD call, the agent's phone is placed in "Make Busy" mode and the call is redirected to the next available agent. Of course, the agents should always manually active Make Busy in such a scenario, but some...- techquestion4
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- Replies: 5
- Forum: Mitel Networks solutions
