WhyKap,
Thanks for the reply and solution. I already check Jtapi user and device associate are all correct. However, I found out that there is a problem that need to troubleshoot with this kind of error:
1. Like Whykap stated above: we should check:
The CAD cannot communicate with the phone...
I looking for a solution to one of my poroblem with Cisco Agent Desktop. It gives an error below everytime agent try to click the "ready" button to get on-line. Any thought direction to the solution is greatly appreciated.
Thanks
Error:
10:15:50 Resource's Device is Off...
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