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  1. TPGConneautLake

    Intermitent transfer failure from call pilot

    I've checked the programming on the agent sets. I see both the conference and the transfer keys assigned. Thank you for your help. About the GAM failed to transfer, I am seeing that in Call Pilot. That's where I've seen other posts also saying that there is something wrong with the SCN...
  2. TPGConneautLake

    Intermitent transfer failure from call pilot

    I have verified that all the TGAR's and NCOS's of the 8 agents are the same. I've also verified that the SCN of each agent matches that of the Call Pilot. I have tested both scenario's where a call from the outside is placed to this service and also a call from an extension inside is placed...
  3. TPGConneautLake

    Intermitent transfer failure from call pilot

    I am getting intermittent transfer failures to outside numbers through an application. I've tested all the DSP,s and have sucessfully completed on every one. The trunks going out are on a PRI and are set up for linear hunting. I hit the same trunk every time sometimes with sucess sometimes...
  4. TPGConneautLake

    Agent Licenses not changing

    Call Pilot says Blue Call Router service not started, noticed that when I build an agent that the license is not decrementing. Agents are showing logged in though. Are these related?

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