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Call Routing on BCM 400,
system release 3.6, 2.2c. Have call centre software want to change coverage for a current Call Centre to be from 8am to 4pm, to 9am to 4pm.(simple) Want to have the calls from 8am-9am, and 4pm-5pm go to another call center. (trying to get away with just one additional). all other hours are...- dbs001
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- Forum: Nortel: Business Communications Manager BCM
