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  1. flydenver

    Agents Forced Into Aux-Work Mode

    This happens without the RONA condition. The agents will sit there idle, for maybe an hour (slow on holidays), in "auto-in" mode, and then they'll look-up at their phone, and "out-of-the-blue", they'll be in "aux-work" mode without touching a button or taking/missing any ACD calls.
  2. flydenver

    Agents Forced Into Aux-Work Mode

    We have a couple of Call Center agents who have been put in "aux-work" mode by the system, after sitting idle for quite awhile in "auto-in" mode without receiving an ACD call. I cannot find anything on this particular problem. Anyone else?
  3. flydenver

    HOW TO BLOCK 809 (AREA CODE) on phone system

    LHeruska- To answer part of your question- Dominican Republic is assigned an area code by the NANPA, just as if it was a state like Arizona or Canada. This is true of much of the Caribbean, maybe all of it. I agree with the above dialog, you block calls to DR just like it was Cleveland...

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