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  1. camalone

    Witness Monthly Back Up

    I'll chime in here and add that Verint offers an archiving option for the Recorder that allows you to save/archive/backup call recordings for as long as you have media (online or offline) to hold the files. Ans no, I do not work for Verint.
  2. camalone

    Tutorial

    Yes, I went to a week long Verint/Witness class in ATL that covered recorder software installation and configuration. Who installed the recorder? Is it not working? Are you under Verint support?
  3. camalone

    Witness Viewer slow and unresponsive

    jgt93, Thanks for the reply. Typically, the Viewer is only run from a client workstation since it requires speakers (or headphones) to listen to the call recordings. Since I posted my original inquiry, we've isolated the problem to Symantec Client Firewall. Nothing is wrong with the firewall...
  4. camalone

    Error in Search - Error during webservice call

    I get the same response if I try and start the Viewer using the fully qualified domain address to the server.
  5. camalone

    Does Witness Viewer support Firefox or Safari?

    No, only IE.
  6. camalone

    Witness Viewer slow and unresponsive

    The Viewer starts normally and the Last 10 Calls By Extension query runs normally but, when I attempt to Retrieve Calls ... the browser becomes slow and, ultimately, unreposnsive. Any ideas?

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