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We have an Avaya CM 6.3 and Session Manager. We also have Lync 2013 (Skype for Business). We want to leverage the conferencing capability in Lync. Not looking to do enterprise voice, just make use of the conference capability. Have a DID set up on CM, pointed to Session Manager via internal...

Yes, the CDN is acquired. I am set up as an agent in the skillset and am logged into the phone. If I call the cdn the call is presented to my phone and I can see the cdn info on the display, but the AMTELCO system does not recognize it. They say the phone is not sending it, so I need to prove...

We are replacing our 2250 consoles with 3905 phones setup on ACD & using skills based routing via AACC6.0. This works fine as far as the skillsets and phones go. However, due to the amount of calls and the information the operators need access to, we will also be using a PC Console set up from...

If you have not already gotten this fixed, try this. Just did it the other day and it worked for us. In Contact Center, make sure all the agents you want to observe are associated with the specific supervisor. Then, under Contact Center Management, pull up your supervisor and enter the...

We are currently using the Amcom PC Smart Console on a Nortel CS1000E with 2250 consoles. We have used this set up for several years. We recetnly moved our operators from their original site that had a CS1000M that had been upgraded from an option 61C. Intermittently, we have had problems...