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Evaluating ShoreTel and Fonality
We currently are evaluating ShoreTel and Fonality for a fit in our organization. We have a Toshiba digital system which is cost prohibitive to upgrade to IP. We run a 24X7 call center with 16 agents and three queues. Due to obligations we must record 100% of the calls inbound and outbound...- klaugherty
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- Forum: ShoreTel solutions
