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Old thread, but If anyone's interested... You need to enter your incoming DID number(s) correctly on the SIP Peer Profile Assignment by Incoming DID form, assign it to a peer profile, and also have your incoming call authentication setup properly on the SIP Peer Profile form. I had the exact...

Yeah that's what I thought, but the twinning won't initialise unless there is a key appearance for the twinned extension on the monitor. When I try to start the twinning for a specific extension it just says 'FAILURE' on the MAS until I set the appearance. I thought maybe a DSS key might do it...

Well, so far, I have upgraded to MCD 4.0 - It seems that only hot desk users can becmoe ACD Express agents, and all the normal rules of ACD apply, just with lower licensing limits and functionality. Correct me if I'm wrong here. Problem with ME and ACD is that ME will not activate twinning if...

Yeah I'm definitely going to do it, just need to work out what I'm going to do about ME. Might try kwbMitel's suggestion and see how I go. Otherwise I think ACD will take priority over ME. Overflow to mobiles should be fine. Cheers!

Thanks for all the suggestion guys. Canuckvoip: If we had an active call center - I would be deaf to the complaints of agents! They would do as I tell them, so no issue there! What we have is a few guys (myself included) taking calls, and we are just working out the best strike between...

Damn, the 'gotcha' is that you can't use Mobile Extension with ACD sets. ACD sets must be Single-line on the prime. Agents using Mobile Extension have Key System on the prime. This definitely rules out ACD for me. If anyone else has any ideas, I'm all ears!! Maybe I've missed something. Thanks.

haha ok I guess I'll just have to complicate things. Trust me, if at any time they see "Logged Out" on their phones, they will freak out. Pressing the login button I can teach them, remembering their agent ID, well, might not do so well. Maybe I can do something with MiTAI to have queues...

Hi All, Just a quick query (3300ICP R9 w/ 5340's). Is there anyway of monitoring/displaying how many people are in a Hunt Group queue, without using ACD? The scenario is that I have programmed HG2000, and if it's busy the auto-attendant asks if the caller wants to hold or take a message. If...