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Post- Routing in a pre-route design
Actually this is not tramboning. I Also have tried the Network transfer through the script , it don't work . The point is ,since the the GSM network and Network IVR rely on Correlationid generated by ICM , and when after the call got successfully routed to Avaya ACD, is the correlation ID...- KSAtechman
- Post #7
- Forum: Cisco: Intelligent Contact Management (ICM)
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Post- Routing in a pre-route design
right NETWORK IVR, the call got successfully routed, the requeirment is to send the call back to periphonics to specific menus like pin change request this , or re-hear account bill info .mainly on callers request i presume since we use type 3 network IVR ,this is not possible.- KSAtechman
- Post #5
- Forum: Cisco: Intelligent Contact Management (ICM)
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import config from icm5.0 to ICM 7.2.7
its worked via EDMT- Thanks Vampirej- KSAtechman
- Post #3
- Forum: Cisco: Intelligent Contact Management (ICM)
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import config from icm5.0 to ICM 7.2.7
Need to know if i can directly import configuaration from ICMDBA ICM 5.0 into ICM7.2.7- KSAtechman
- Thread
- Replies: 2
- Forum: Cisco: Intelligent Contact Management (ICM)
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Post- Routing in a pre-route design
yes its a multi-site deployment, you are right about the routing design, we did try to do a post-route ( adjunt-route via CVLAN), for example agent dials a VDN , the Post-route routing client is avaya we did get the notification within ICM also - a script was trigerred , we then did a...- KSAtechman
- Post #3
- Forum: Cisco: Intelligent Contact Management (ICM)
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Post- Routing in a pre-route design
we have been using ICM 5.0 with SS7 Nic and Nortel IVR as a network IVR ( pre-route TDM design) for a telecom provider , we route the calls to agents via the AVAYA ACD also connected to the GSM network we need to add post - route functionality to this, we been unsuccessful so far, any suggestions?- KSAtechman
- Thread
- Replies: 7
- Forum: Cisco: Intelligent Contact Management (ICM)
