Actually this is not tramboning.
I Also have tried the Network transfer through the script , it don't work .
The point is ,since the the GSM network and Network IVR rely on Correlationid generated by ICM , and when after the call got successfully routed to Avaya ACD, is the correlation ID...
right NETWORK IVR, the call got successfully routed, the requeirment is to send the call back to periphonics to specific menus like pin change request this , or re-hear account bill info .mainly on callers request
i presume since we use type 3 network IVR ,this is not possible.
yes its a multi-site deployment, you are right about the routing design, we did try to do a post-route ( adjunt-route via CVLAN), for example agent dials a VDN , the Post-route routing client is avaya
we did get the notification within ICM also - a script was trigerred , we then did a...
we have been using ICM 5.0 with SS7 Nic and Nortel IVR as a network IVR ( pre-route TDM design) for a telecom provider
, we route the calls to agents via the AVAYA ACD also connected to the GSM network
we need to add post - route functionality to this, we been unsuccessful so far, any suggestions?
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