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I don't have a way to get it on my own, CDW does not know what I am talking about. I will call them again. Thanks for your help!

I have obtained the server software and installed it on our server. I have the softphone software and it is installed on the client machine. Everything I am reading says I should have an actual keycode file to install on the server, but all I have is an "Authorization Numeric Code" that was in...

Purchased a license from CDW, they are telling me they gave me everything I need. I received an "AUTHORIZATION NUMERIC CODES" from the vendor and was told I would be sent a keycode file for installation, never got it. Is there a way I can manually install using the code they gave me?

Thanks for your response. I don't know enough about that side of the system because I have never set one up from scratch, just did the physical move ourselves to our new building to cut moving costs down, is there some direction you can point me to with some setting suggestions?

Our company has recently moved into a new building and we rewired everything to suit our needs. We have noticed that some of our calls coming in have static/crackling noise on random lines. The caller cannot hear it, we hear it only on our end. This would explain some of the complaints that...

I had to do something similar to your needs yesterday and this is how I was able to get it to work. I am not a pro, so others might have a better idea on how to do this. Add a menu to the CCR Tree Properties. When editing the menu, the CCR Transfer Node Properties should have the Outdial...

I appreciate your response. It is on a UPS, but simply rebooting the BCM loses the forwarding. Any ideas where I can get the latest patches?

thread1361-1066445 I have a BCM50 with a few softphones which are forwarded to an external phone number and the softphones are offline the majority of the time. This allows external sales people to receive calls when not in the office. Every time the BCM50 loses power or is restarted, the...