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Thank you for the information! Tom

Good Morning, Is it possible to set a distinguishable ring tone for a line appearance? Our hopes is that the different ring tone would help employees tell if the call was for the Customer support line or their personel extension/DID. 3300 rel 5.0 SP2 Thanks Tom

Hello, I've inherited a HiPath 4000 and I'm now working on finding my way around simple tasks such as adds moves and changes. I was attempting to change the primary extension number on a set and hit the save button and was greeted with the following error. There is an inconsistancy in the...

bigindian65, Thank you. That was exactly what I was looking for. Thanks again. Tom

I was looking on adding a new dgt for a second option for a route and noticed all existing dgts were being used ( 1 thru 9). I went to create a new(#10) and I received an ESN026 error. I believe I have maxed out the number of dgt tables on the system. Any thoughts on what I need to do to change...

Ah yes, The opposite of what I thought it was. Should have guessed. Thank you for the quick response! Tom

Hello, How can I disable analog lines used for Polycom conference phones from having the hookflash function? Currently when you hit hook flash from the set it transfers the call to the receptionist. I would like to disable this on the analog line all together. I checked the CLS on the TN and all...

Thanks for the info, Yes, I am aware of the D-channel messaging and how to enable and disable. The telco is asking if I have B-channel service messaging on or off. That one has me scratching my head. Thanks Tom

Here is one of the B-channels. STRI/STRO both set to OWK. Would you consider this to be "ON" then? REQ: PRT TYPE: TNB TN 1 1 DATE PAGE DES TN 001 01 TYPE DID CDEN SD CUST 0 TRK PRI PDCA 1 PCML MU NCOS 0 RTMB 0 1 B-CHANNEL SIGNALING NITE STRI/STRO OWK OWK AST NO IAPG 0 CLS UNR DTN CND...

No, they specifically asked for B-channel messaging. I've never heard of it before. Thanks

I am trying to work with my carrier to identify some sporadic PRI issues I've had the last few weeks. The carrier has asked me to confirm if B-channel messaging is on or off? Where would this configuration setting be located? Don't think I've ever been asked this before. Thanks Tom

Trout, Thank you for your suggestion. I'm going to add the new extension to a key on their phones as the dept head did not want another telephone set or wall alerter installed. Thanks for your help. tom

I want to create a new extension so visitors can notify employees that there is a visitor at the front door. I was thinking of having a ring pickup group so multiple extensions could answer the call if they are available. Trying to do this without adding new extension key on the phones. Any...