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  1. newsite

    T1 Monitoring

    Our voice T1 from AT&T keeps going down or giving busy signals. We only use it for 800 service. The local lec blames old copper in the area. So my question is this, is there any monitoring software that will tell us when our T1 goes down or is giving customers a fast busy ?
  2. newsite

    SIP adapter for Nortel MICS

    We are looking for adapter (or switch) that will go between our Nortel MICS and a SIP trunk provider. Anyone have any suggestions ? Thanks in advance.
  3. newsite

    Creating a cell phone number as an extension

    Hopefully someone here on this forum can help us. We want to be able to transfer calls to a traveling reps cell phone from our Nortel MICS. I read somewhere where this was possible by creating his cell phone number as an extension on the MICS. Any help would be greatly appreciated. Thanks in...
  4. newsite

    Are there any other softphones that will work with Nortel BCM

    Besides what Nortel is offering. Perhaps Zoiper ? Thanks !!
  5. newsite

    Nortel SMDR data format

    I mean is it CSV, tab delimited, etc. And the positions of the text on each line.
  6. newsite

    Nortel SMDR data format

    Hi there, We are looking to develop a middleware between so that Switchvox can emulate the Nortel SMDR data output. Can anyone please provide us with the exact data format of the Nortel SMDR data. Thanks
  7. newsite

    Best Call Recording Solution

    Hi there, Hope you can help out. We have a Nortel MICS with the following specs: - T1 bringing in 23 lines - 6 POTS lines - looking to replace the T1 with a VOIP solution in the near future - currently have a MCK/CITEL extender hooked in for a remote rep What is the best call logging and...
  8. newsite

    What is the maximum amount of T74 expansions allowable on a BCM

    I see that you are a vendor. How do I get in contact with you directly ?
  9. newsite

    What is the maximum amount of T74 expansions allowable on a BCM

    Ok, great. Thanks for the answer !! Can you please answer the following: - we have a remote worker, what is the maximum amount of line appearances that he can have on his set, whether it be a T7316e or not. - If you have a lot of experience with the BCM, can you please take a look at my other...
  10. newsite

    SMDR output

    Hi, We are looking to migrate to a BCM system from our tried and true Nortel MICS. Our accounting/CRM software integrates with the Nortel SMDR to do customer record pop ups on each agents PC. The SMDR is physically connected to a dedicated PC that receives the data stream and then servers it to...
  11. newsite

    What is the maximum amount of T74 expansions allowable on a BCM

    Hi, We are looking to migrate to a BCM system from our tried and true Nortel MICS. We want to have more than 5 T24 expansion modules on the system. To be clear, we want each of our 10 agents (who have a T7316e on their desk) to each have a T24 KIM expansion module as well. The Nortel MICS has a...

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