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That's very helpful information, Jerry. Thank you. We have gotten in contact with the company that the sales people work for, so maybe that will be enough, but if the problem persists, we will certainly look into getting a SMDR/CDR set up. Thank you for the clarification on the Line Types...

I'm not very familiar with this system, but it appears to me like all of the Remote access settings are off or non-configured. Do any of these settings look like a potential problem point? Under remote access > Rem line access -- all my lines show Rem pkg 00 ...when I look at Rem access pkgs...

@kvandmx: It is showing an area code + 7 digit number. It's showing as the person's direct dial #. @curlycord: Thanks for all of the suggestions. I'll have to look in to how to modify all of these areas. @hawks: Outbound transfer is not enabled for this user. I know that it is set up in...

Hi, We have a user reporting that he is getting calls on his cell phone and the caller ID shows that the call is coming from his boss's phone. When he answers, it is a sales call. We believe that someone is getting into our phone system and making calls out that appear to come from internal...