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Can someone tell me if there is a way to set up call forwarding from a remote location? If I (ok, actually my IT guys) forget to set up my phone to forward a cell phone while still in the office, is there any way to call in or otherwise remotely set that up? I have a BCM 400 phone system...

To answer the first question, the problem is that when I try to view reports, a new window opens, just as it does when the report queue is coming up, but nothing apears in the window and it just hangs, eventually timing out. For the second question, the PC itself is not the problem; we...

I have a BCM 400 that, since Feb '09 has been having continuing problems with viewing reports. I get it fixed, a short time later some other Windows update comes out and the whole thing breaks again. The "fix" I have been told is to isolate the PC reports generate from so it is not on the...

I manage a small call center, consisting of 8-10 agents plus me as the manager. We use the BCM 400 and use the call center function of that system. I am looking to add a system with the ability for me to record incoming calls without the rep's knowing. The purpose of recording is for training...

I have heard that IE 7.0 fixes this problem. Has anyone else heard this or tried IE 7.0?

I have been running into the same problem for a couple months. We've applied all the current patches to the RCC and the BCM. We've updated updated the Contact Center software. Everything is as up to date as it can get. This is what I am running now: BCM400, v4.0 Contact Center v2.4.360.1.61...