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I'll give it a shot. Thanks!

No auto attendant at this site. They do have the CI cards in the KSU. and they aren't seeing the CLID at all. I don't have a butt-set that will display caller ID yet, but I do have one on order. However, I do know that we have the caller ID service on the POTS lines for that building.

Me again. I have another office that I recently upgraded the S/W from 4.1 to 7.1 (MICS). After I sorted through all the drama that came from the upgrade and thought I had it all fixed, I got an email from the receptionist that their caller ID was not displaying on the phones. I have gone...

I have an office that wants to have their two primary lines (POTS) broadcast to a group of stations if the receptionist cannot answer the call within 3 rings. I assumed this meant that I needed to establish a hunt group. They want L001 and L004 to broadcast to about 10 DN's after 3 rings. SO...

This may sound really low-tech, but usually when I have a user report this kind of issue it's almost always a female and almost always makeup built up on their handset that eventually transfers to the hookswitch... May not be your problem, but I see it quite a bit.

Yep... I took it back to 4.1, it booted up fine. I ran startup and built a new DID template, with the leading DN as 221. Then I re-ran the upgrade process, and BAM! It came up and ran. Just for good measure, I ran startup again and built the DID template in 7.1 I've been taking care of...

Ok here's an update: I did the upgrade monday. Everything "seemed" to be fine after it was all said and done, but today I found out the hard way that all my target lines "vanished". Not only that, nearly every set changed. So, I decided to do a full system startup and let it build the DID...

No PRI involved in this office, just wink starts... I have already done a backup in NRU, but assumed that making the jump to 7.1 I wouldn't be able to do a restore with information backed up from a previous version. If I can do a restore with what I've already done, then I'm golden...

Hello everyone! I have upgraded several MICS units from R1 T1 to 7.1, but they have all been cabinets removed from field offices and brought in to the shop as spares when replaced with new cabinets... AND they have all been stand-alone cabinets, 2 trunk cards, nothing fancy. Now, I have one...